Shipping & Returns

Choose a Shipping Method

You can choose the shipping method you want on the Billing, Shipping, and Review page during the Checkout process. There are three main shipping methods to choose from:

Standard Shipping
Standard shipping takes a bit longer than expedited shipping but costs less. Delivery times are between 21-60 days to all major destinations. It may take more than 3 weeks to some countries and regions, such as Italy, Russia, Chile, South Africa, Mexico, Eastern Europe, Africa, Central &South America, Centra & Western Asia. PLease do not bid if you have no enough patience, or please choose Expedited Shipping.  Shipping costs vary with item, but all orders that use standard shipping will receive a 47% discount on shipping costs.

Expedited Shipping
This shipping method is the fastest available. Delivery times are between 5 – 15 days to all major destinations. Shipping costs vary with item, but all orders that use expedited shipping will receive a 55% discount on shipping costs.

The above delivery estimates do not include order processing time. See estimate total delivery time for more details.

Calculate Shipping Costs

Shipping costs are calculated individually for each order based on the number and weight of items in your order, as well as the shipping method chosen. For this reason, the price displayed on product information pages does not include shipping.

To estimate shipping cost for any product item or combination of items:

  • On the item’s product information page, click the Add to Cart button. You will be then taken to your Shopping Cart page.
  • View the total shipping costs for the items in your cart under Estimate Shipping Costs at the bottom of the page.
  • Choose the country you want your order delivered to from the Ship to: drop down menu for a more accurate calculation of your shipping costs.
  • You can also access your Shopping Cart at any time by clicking the Cart at the top of every page on buyantlerchandelier.com.

Note: Adding an item to your shopping cart puts you under no obligation to order. If after viewing estimated shipping costs you no longer wish to order an item, simply click Delete next to the item name in your shopping cart to remove it.

Estimate Total Delivery Time

Before your order is shipped,  has to process your order and put all your items through its strict quality control tests. Because of this, Total Delivery Time is different to shipping time alone.

Total Delivery Time = Processing Time  + Shipping Time

As we have such a wide range of products, processing time differs from category to category. Please click here to see an estimate of Total Delivery Time about  your order.

 

Instructions for returning faulty goods

Before returning goods, please contact us first to discuss the issues you are having. 90% of the time we are able to sort out the problem by giving technical support, without you having to send anything back.

If there are irremediable defects with the devices, you can return them back to us for repair or replacement under our twelve months warranty.

Please go to our HelpCenter to submit a ticket., and we will offer you our return address, along with additional important instructions.

Generally we advise you to return faulty goods by sending them through the Post Office rather than using couriers like DHL, UPS, and TNT. Normally it will take 2 weeks to return goods to us by Post Office.

If you did not buy your product directly from buyantlerchandelier.com, you will need to contact the vendor who sold it to you.